Privacy Policy

Last updated: 10 October 2024

At Next Built, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximise the services that we provide to you, including House Renovation, Kitchen Renovations, Bathroom Renovation, Commercial Fit Outs, Shop Fit Outs, Manufacturing, Design, and Project Management. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.

Information We Collect From You

In the course of your visits to our website or use of our products and services, we may obtain the following information about you: name, company name, email address, telephone number, billing address, geographic location, project details, IP address, and any other information you may provide through surveys, support queries, or social media handles (together ‘Personal Data’).

We do not knowingly collect Personal Data from persons under 18, and our services are not directed toward them. If you believe that a child under 18 has provided us with Personal Data, please contact us, and we will promptly remove that information.

You can review, correct, update or delete your Personal Data by either logging into your account or contacting us directly to make changes.

How We Use Your Information

Personally Identifiable Information: We use the information we collect to provide and improve our services, including:

• Communicating with you about your project (e.g., House Renovation, Kitchen Renovations, Bathroom Renovation, Commercial Fit Outs, or Shop Fit Outs)
• Scheduling consultations
• Providing quotes and service updates
• Offering technical support
• Notifying you of relevant updates and offers
• Measuring customer satisfaction
• Delivering a personalised website experience

Marketing communications are only sent if you have subscribed to them. You can opt-out at any time by following the unsubscribe link or emailing us, and your request will be actioned immediately.

Non-Personally Identifiable Information: We may use non-personally identifiable information, such as website usage data, to improve our services, administer our website, produce reports, and advertise our services. This includes trends and customer preferences for House Renovations, Kitchen Renovations, Bathroom Renovation, Commercial Fit Outs, or other related services, which help us better meet your needs.

Any information you choose to make publicly available, such as testimonials, may remain visible in archived or cached pages even after removal.

Sharing Your Information With Third Parties

We do not sell or deal with personal data or customer information.

However, in order to fulfil your House Renovation, Kitchen Renovations, Bathroom Renovation, Commercial Fit Outs, or other project, your Personal Data may be shared with third-party suppliers, subcontractors, and service providers involved in your project. These third parties are bound by confidentiality and privacy agreements in line with our privacy standards. We only share information to the extent necessary to provide the required services (e.g., delivery of materials, contractor services).

Your information may also be disclosed if required by law, such as complying with legal requests, court orders, or regulatory authorities.

Storage And Security Of Your Information

We use all reasonable measures to protect the confidentiality and security of your Personal Data. Information provided to us is securely stored on our servers, and credit card details are encrypted before transmission and not stored by us.

To provide services, we may transfer your information across borders for storage or processing. However, we ensure that any data transferred outside Australia is subject to adequate privacy protections.

We retain your information for as long as necessary to provide services to you, comply with legal obligations, and resolve disputes. In the event of a security breach compromising your Personal Data, we will promptly notify you in accordance with the law.

Cookies And Pixels

Our website uses cookies to improve your browsing experience, track website traffic, and help us provide more personalised services. Cookies do not access your Personal Data, but they may be used to serve relevant ads through services like Google Ads or Facebook.

Most web browsers automatically accept cookies, but you can modify your browser settings to reject cookies, which may limit your ability to use some features of our website.

Links To Other Websites

Our website may contain links to third-party websites. These links are provided for your convenience. We are not responsible for the privacy practices of those sites, and we encourage you to review the privacy policies of any website you visit. Our privacy policy applies solely to information collected through our website.

Jurisdiction

This privacy policy and any disputes arising from it are subject to the laws of Victoria, Australia. Specifically, this policy is governed by Australian laws applicable in Melbourne.

Change In Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Modifications will be effective immediately upon posting, and we encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about our privacy policy or the use of your Personal Data, please contact us at:

Phone: 1300 786 977
Email: info@nextbuilt.com.au